Refund & Exchange Policy
Strict No Refund Policy
Due to the nature of our products and strict hygiene standards, Olfacto Perfume operates on a strict No Refund policy. Once an order is placed and processed, it cannot be canceled or refunded under any circumstances.
Exchanges for Damaged Goods
We take utmost care in packaging your fragrances. However, if you receive a damaged, leaked, or incorrect product, we will gladly offer a replacement.
Mandatory Requirement for Exchange:
To be eligible for an exchange, you must provide a clear, continuous, unedited video recording of the unboxing process.
- The video must start with the package completely sealed in its original shipping material.
- The shipping label must be clearly visible in the video.
- The video must capture the opening of the box and clearly show the damage or leakage as soon as it is revealed.
How to Request an Exchange
If your situation meets the criteria above, please contact our support team at support@olfactoperfume.com within 48 hours of delivery. Attach your unboxing video and order number. Our team will review the footage and arrange a replacement at no additional cost.